Shipping & Delivery
At ceramicpens, we aim to provide fast and reliable shipping for all orders. Below is our shipping and delivery policy for your convenience.
Shipping Methods and Costs
International Shipping:
Standard Shipping: 7-14 business days, $8 (Free on orders over $129.99)
Express Shipping: 3-7 business days, $12
Shipping fees will be displayed during checkout.
Order Processing
Orders are processed within 1-2 business days. We do not ship on weekends or public holidays. You will receive a confirmation email once your order has been processed, along with tracking details.
Tracking Your Order
Once your order is shipped, you’ll receive a tracking number to monitor your package. If you do not receive it, please contact us at sale@ceramicpens.com.
Customs and Duties
For international orders, customs duties and taxes may apply. These are the responsibility of the customer and will be due upon delivery. We are not responsible for any customs delays.
Lost or Damaged Packages
Lost Packages: Contact us immediately if your package is lost during transit.
Damaged Packages: If your order arrives damaged, notify us within 7 days with photos of the damage for a replacement or refund.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for delays or non-delivery caused by incorrect information.
Changes to Policy
We may update this policy from time to time. Please check this page periodically for updates.
Contact Us
For questions, please contact us at:
Email: sale@ceramicpens.com
Shipping Methods and Costs
International Shipping:
Standard Shipping: 7-14 business days, $8 (Free on orders over $129.99)
Express Shipping: 3-7 business days, $12
Shipping fees will be displayed during checkout.
Order Processing
Orders are processed within 1-2 business days. We do not ship on weekends or public holidays. You will receive a confirmation email once your order has been processed, along with tracking details.
Tracking Your Order
Once your order is shipped, you’ll receive a tracking number to monitor your package. If you do not receive it, please contact us at sale@ceramicpens.com.
Customs and Duties
For international orders, customs duties and taxes may apply. These are the responsibility of the customer and will be due upon delivery. We are not responsible for any customs delays.
Lost or Damaged Packages
Lost Packages: Contact us immediately if your package is lost during transit.
Damaged Packages: If your order arrives damaged, notify us within 7 days with photos of the damage for a replacement or refund.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for delays or non-delivery caused by incorrect information.
Changes to Policy
We may update this policy from time to time. Please check this page periodically for updates.
Contact Us
For questions, please contact us at:
Email: sale@ceramicpens.com